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Bedrosians Reviews

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Overall Rating

4.7
9 Reviews
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About Bedrosians

Bedrosians.com is a platform for Bedrosians Tile & Stone, a company that offers a wide range of products for both home and commercial spaces. Their product line includes various types of tiles and slabs such as Porcelain, Ceramic, Decorative, Natural Stone, Mosaic tiles, and Vinyl Flooring & Slabs. They aim to inspire their customers with their unbeatable selection of top-quality tile. In addition to their products, they also offer services specifically for contractors. Their Contractor Services program makes it faster and easier for contractors to shop for tile, stone, building materials, and tools. It offers benefits like faster checkout, discounts on their already competitive prices, and free workshops and events to keep contractors updated on new techniques and products. They also provide everyday tools such as grout, spacers, setting materials, and power tools for installation. Bedrosians is one of the largest independent tile and stone importers, manufacturers, and distributors, servicing a national and international customer base with over 37 branches throughout the US.

Bedrosians Pros & Cons

Pros of Bedrosians.com:

  • Customer-Centric Approach: Bedrosians aims to be the most customer-centric tile company in the United States.
  • Wide Product Selection: Offers a wide range of colors, textures, sizes, and shapes of tiles, including porcelain, ceramic, natural stone, and mosaic tiles.
  • Affordability: Provides everyday affordable prices for their products, with various price ranges starting from $1.99 or less.
  • Durability: Porcelain tiles are known for their scratch, stain, and moisture resistance, making them suitable for both indoor and outdoor use.
  • Versatility: Offers a variety of finishes that mimic stone or wood, ensuring there is something to fit every need and space personality.
  • Online Ordering Convenience: Allows for quick and easy shopping, with features like faster checkout, discounts, and free workshops for contractors.

Cons of Bedrosians.com:

  • Inconsistent Product Quality: Some customers have reported inconsistent product sizing, with variations from box to box or lot to lot.
  • Poor Customer Service: Many reviews highlight terrible customer service, including unprofessional attitudes and unresolved issues.
  • Broken Tiles: Over 50% of tiles received by some customers were broken, leading to dissatisfaction.
  • False Advertising: There have been instances of false advertising, such as misleading shipping information.
  • Return Policy Issues: The return policy can be complex, requiring a Return Merchandise Authorization (RMA) number and strict conditions for returns.

Overall: Bedrosians.com offers a wide selection of tiles with competitive pricing and a customer-centric approach. However, the company faces significant challenges with product quality consistency and customer service, which have led to numerous complaints.

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Bedrosians Customer Reviews (9)

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Angelika Freud
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Feb 12, 2023
Anna Thorpe
Anna Thorpe
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Feb 11, 2023
Mario Friedmann
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Feb 10, 2023
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Feb 8, 2023
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Feb 8, 2023
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Feb 7, 2023
Charlene Bryant
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Feb 6, 2023
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Feb 5, 2023

Bedrosians Customer’s Q&A

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Bedrosians Features and Benefits

Key features and benefits of bedrosians.com include:

  • Customer-centric approach: The company's vision is to be the most customer-centric tile company in the United States.
  • Wide product selection: The purchasing department is committed to buying and stocking the newest design trends in porcelain tile and stone products.
  • Quality products: The company offers a wide range of colors, textures, sizes, and shapes of tiles. It can mimic more expensive and higher maintenance materials, like marble, while still retaining its easy-care properties.
  • Online ordering: Bedrosians® Business Account members can enjoy quick and easy shopping and checkout, save their favorite products to an Ideabook, have their orders available for Will Call, and make a payment against their open invoices with an e-check.
  • Affordability: Porcelain's affordability, durability, and versatility make it a no-brainer for countertops, walls, and flooring.
  • Durability: Its scratch, stain, and moisture resistance make it a popular pick for both indoor and outdoor use.
  • Versatility: Between its wide range of colors, patterns, and finishes that mimic stone or wood, you are sure to find something that fits your needs and the personality of your space.

Bedrosians Pricing

Bedrosians.com offers affordable prices on their products, including tiles and slabs. They provide a 30-day return policy, allowing customers to make informed purchasing decisions without the risk of a non-refundable purchase.

About bedrosians.com Payment Method?

Bedrosians.com offers several payment methods for purchases. They accept VISA, Mastercard, AMEX, Discover, PayPal, and E-Checks. Please note that debit and credit cards will be authorized and charged, and E-checks will be processed at the time of order. They may require additional identification or verification prior to accepting or processing any order. For Bedrosians Business Account customers with credit terms who have successfully linked their account online, they are able to make a payment against any outstanding invoice by E-check. Credit card payments are not accepted at this time for outstanding invoices.

Bedrosians FAQs

FAQ

Bedrosians Alternatives

Top 10 bedrosians.com Alternatives:

  1. arizonatile.com - Known for porcelain tile and natural stone, with 120.9K visits in October 2024.
  2. daltile.com - The largest privately-held designer and marketer of tile and natural stone, with 582.9K visits in October 2024.
  3. emser.com - A leading manufacturer of ceramic tile, with 118.7K visits in October 2024.
  4. msisurfaces.com - A competitor with significant visits, ranking fourth in similarity to bedrosians.com, with 802K visits in October 2024.
  5. msistone.com - Known for artistic tile and stone, with 886 visits in October 2024.
  6. artistictile.com - A luxury tile and stone brand, with 93.1K visits in October 2024.
  7. wicanders.com - Specializing in cork flooring products, with 3.4K visits in October 2024.
  8. craintools.com - A lesser-known alternative, with 6K visits in October 2024.
  9. courtsportsinc.com - Not specified in terms of visits, but listed as a competitor.
  10. marblesystems.com - Known for its marble products, with 74.1K visits in October 2024.

These alternatives offer a range of tile and stone products, catering to various needs in the construction and maintenance industry.

FAQ

How To Open A Bedrosians Account?

To open an account on bedrosians.com, follow these steps:

  1. Visit the Bedrosians Tile & Stone website.
  2. Navigate to the Register section.
  3. Fill in the required fields: First Name, Last Name, Email, Confirm email, Password, Confirm password, Customer Type, and Zip.
  4. Click on Sign Up.

For business accounts, there are additional steps:

  1. Sign up for an Online Account.
  2. Connect your Online Account.
  3. Submit Documentation. Additional documentation listed in the submission confirmation email is required. All application submissions go through a verification process before full access to your online account is granted.

Remember, by clicking "Sign Up," you are agreeing to Bedrosians ® Tile & Stone's Website Policies and Terms & Conditions.

FAQ

What is Bedrosians' return policy?

They don't offer returns as all sales are final.
FAQ

What is Bedrosians' refund policy?

Within 30 days of delivery, merchandise must be returned. Returnable items must be in their original packaging, unopened, unwashed, and resalable condition.
FAQ

Does Bedrosians offer exchanges?

At the moment, they don't offer product exchanges. Within 30 days of your purchase, you may return the item and place a new order.
FAQ

What are Bedrosians' payment methods?

They accept VISA, Mastercard, AMEX, Discover, PayPal and E-Checks as their payment methods.
FAQ

How long does Bedrosians process their orders?

Within 1-3 business days, orders will be processed and mailed out. Processing and/or delivery times may be a little bit longer than usual during periods of high order volume.
FAQ

About bedrosians.com Prices and Cost?

Bedrosians.com is a platform where you can shop for a variety of tiles and slabs. They offer every day affordable prices for their products. The website features a wide selection of top quality tiles for your home or commercial space. They offer different types of tiles including Porcelain, Ceramic, Decorative, Natural Stone, Mosaic tiles, and Vinyl Flooring & Slabs.

In their sale department, they categorize their products based on price ranges: $1.99 or Less, $2.00 - $3.99, $4.00 - $5.99, and $6 or More. For instance, one of their best sellers, the Cloe 2.5" x 8" Ceramic Tile in White, is priced at $7.99 per Sq. Ft..

Please note that prices may vary based on the product type and other factors. It's always a good idea to check their website for the most accurate and up-to-date pricing information.

FAQ

What is the return policy of Bedrosians?

The return policy of Bedrosians is as follows:

For online retail customers, merchandise purchased online at www.bedrosians.com or through a representative in their Call Center may be returned within 30 days of the purchase date. For a return to be validated and processed, the merchandise must be undamaged, in its original and unopened packaging, in full carton(s), unexpired, in resalable condition, and be deemed a returnable item. A Return Merchandise Authorization (RMA) number must be obtained from Customer Service. The merchandise must be shipped to and received at the designated Bedrosians’ facility within 30 days’ issuance of customer’s RMA number. If the return is invalid, the customer will not be refunded and will have 30 days to pick-up their merchandise or arrange return shipping at their sole expense, from the Bedrosians facility before it is deemed abandoned.

There are certain items that cannot be returned, including Bedrosians' products purchased from another retailer, reseller, or distributor, natural stone products, trim pieces, custom products, special order products, loose samples and/or sample cards, Factory Outlet products, discontinued, limited stock, and clearance products, expired setting materials or cleaning products, and products marked “Final Sale”.

All merchandise returns for purchases made online at www.bedrosians.com require a Return Merchandise Authorization (RMA) number. To obtain an RMA, contact Customer Service within 30 days of purchase date with the order number, your name and billing address, items you would like to return, quantity being returned, and reason for return. The provided RMA is only valid for 30 days after issuance. Merchandise must be received at Bedrosians’ designated facility within 30 days’ issuance of RMA. Refunds will not be issued for any merchandise received after the RMA is no longer valid. Refunds will not be issued for any merchandise not indicated on the RMA form. Return shipping costs are the customer's responsibility.

Please note that for distributor customers, all sales are final and no returns or exchanges are allowed.

FAQ

About bedrosians.com Popular Products and Services?

Bedrosians.com is a platform that offers a wide range of products and services. Their popular products include various types of tiles and slabs. They offer a variety of tiles such as Porcelain, Ceramic, Decorative, Natural Stone, Mosaic tiles, and Vinyl Flooring & Slabs. Some of their best-selling products include the Cloe 2.5" x 8" Ceramic Tile in various colors, the Makoto 2.5" x 10" Matte Ceramic Wall Tile in different shades, and the Celine 2.5" x 12" Glossy Porcelain Floor & Wall Tile in White, among others. In addition to these, they also provide contractor services and a collection of Pro Tools for handling tile and stone, featuring brands like ODYN, Makita, Laticrete, and more. These tools include everything needed for installation, from easy-to-use screwdrivers and pliers to top-of-the-line blades and tile saws.

FAQ

Where are Bedrosians stores located?

Bedrosians stores are located in various locations across the United States. They have over 40 branches located throughout California, Arizona, Colorado, Georgia, Idaho, Nevada, Oregon, Texas, Utah, Washington, North Carolina, and Florida. You can find the specific location hours and phone number on their website to visit a store near you.

FAQ

bedrosians.com Return Policy?

Bedrosians Tile & Stone has a specific Return Policy and Shipping Policy for their products.

Return Policy: All sales are final for distributor purchases. For non-distributor purchases, merchandise purchased online at www.bedrosians.com or through a representative in their Call Center may be returned within 30 days of the purchase date. The merchandise must be undamaged, in its original and unopened packaging, in full carton(s), unexpired, in resalable condition, and be deemed a returnable item. A Return Merchandise Authorization (RMA) number must be obtained from Customer Service. The merchandise must be shipped to and received at the designated Bedrosians’ facility within 30 days’ issuance of customer’s RMA number. If the return is invalid, the customer will not be refunded and will have 30 days to pick-up their merchandise or arrange return shipping at their sole expense, from the Bedrosians facility before it is deemed abandoned. Certain merchandise cannot be returned, including Bedrosians' products purchased from another retailer, natural stone products, trim pieces, custom products, special order products, loose samples and/or sample cards, Factory Outlet products, discontinued, limited stock, and clearance products, expired setting materials or cleaning products, and products marked “Final Sale”.

Shipping Policy: Orders are shipped from their Distribution Centers in Tustin, California or Jacksonville, Florida. Orders will be processed and shipped within 1-3 business days. During times of high order volume, processing and/or delivery times may be a bit longer than normal. Expedited orders placed Monday through Friday before 10:00 AM EST will be processed and shipped the same day, unless there are extenuating circumstances. Any expedited orders placed Monday through Thursday after 10:00 AM PST, will be processed and shipped on the next business day. Expedited orders placed Friday through Sunday will be shipped on Monday. All orders may not immediately be accepted for processing, which may cause unexpected delays to the above timeframes. Shipping rates and the carrier are determined by factoring in the warehouse location, the destination, inventory availability and the weight and size your order. The carriers that may be used include UPS, FedEx, XPO Logistics, Reddaway, Custom Co., DG Trucking, NorthWest Ship, Numark Transportation, Soniq, and Span Alaska. All charges and delivery options will be displayed at checkout for your review. They carefully package every order to ensure your order arrives in the same condition it was when it left their warehouse.

FAQ

What is the phone number of Bedrosians Tile & Stone?

The toll-free phone number for Bedrosians Tile & Stone Customer Service is 1-800-760-TILE (1-800-760-8453). Their customer service hours are Monday to Friday from 7:30 AM to 4:00 PM PST. They are closed on Saturday and Sunday. Please note that this information might have changed, so it's always a good idea to check their official website for the most accurate and up-to-date information.

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